Privacy Policy
We value your privacy. This policy describes how Dusk Harbor Grove safeguards and handles your personal data.
Information We Collect
When you use Dusk Harbor Grove's international cuisine creativity platform, we gather data that helps us enhance educational experiences. This includes details you provide when creating an account, signing up for learning programs, or reaching out to our support team.
- Personal identification details such as your name, email address, and contact details
- Your learning preferences and cooking proficiency levels you indicate
- Progress data from your learning journey within our creativity programs
- Records of communications when you contact our support team
- Technical data about your device and browser for optimizing the platform
We also collect anonymized usage analytics to understand how learners interact with our platform, helping improve course content and platform features without identifying individuals.
How We Use Your Information
We use your data for purposes that directly enhance your learning experience on our platform. We process personal data to deliver educational content, monitor your course progress, and provide personalized recommendations for skill growth.
We do not sell your personal data to third parties. Your information remains within our educational ecosystem and with trusted service providers who help us operate the platform.
Email communications may include course updates, program announcements, and educational resources related to international cuisine creativity. You can modify these preferences or unsubscribe anytime in your account settings.
Data Storage and Security
We store your information on secure servers in India, complying with local data protection regulations. Our technical team applies multiple layers of security, including encryption, secure access controls, and regular security audits.
- SSL encryption for all data transfers between your device and our servers
- Regular backup procedures to prevent data loss
- Access controls restricting which staff can view personal data
- Annual security assessments by independent cybersecurity experts
Despite our protective measures, no online system is completely immune to security risks. We commit to notifying affected users within 72 hours if any data breach occurs that might compromise personal information.
Your Rights and Choices
Under Indian data protection laws and international privacy standards, you have several rights regarding your personal information. You can request access to all data we hold about you, ask for corrections to inaccurate information, or request deletion of your account and associated data.
To exercise these rights, contact our privacy team using the information provided below. We typically respond to data requests within 15 business days, though complex requests might take up to 30 days.
Account deletion removes your profile, learning progress, and personal information from our active systems. However, we may retain anonymized usage data for platform improvement purposes.
Sharing and Disclosure
We share personal information only in specific circumstances that support your educational experience or comply with legal requirements. This includes trusted service providers who help us deliver course content, process payments, or maintain our technical infrastructure.
- Educational content delivery partners who provide specialized cooking instruction materials
- Payment processors for handling course enrollment fees
- Cloud hosting providers who maintain our platform infrastructure
- Legal authorities when required by Indian law or valid court orders
All third-party partners sign agreements requiring them to protect your information with the same standards we maintain. They can only use your data for the specific services they provide to us.
Cookies and Tracking
Our website uses cookies to enhance your browsing experience and remember your preferences. These small files help us recognize returning users and provide personalized content recommendations based on your interests in international cuisine.
You can control cookie settings through your browser preferences, though disabling certain cookies might limit some platform features. We use both session cookies that expire when you close your browser and persistent cookies that remember your preferences for future visits.
Children's Privacy
Dusk Harbor Grove's educational programs are designed for learners aged 16 and above. We do not knowingly collect personal information from children under 16 without verifiable parental consent. If we discover that a child under 16 has provided personal information, we will delete that information promptly.
Parents or guardians who believe their child has provided information to us should contact our privacy team immediately for assistance with account removal or data deletion.
Changes to This Policy
We update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through email notifications and prominent notices on our website at least 30 days before they take effect.
Continued use of our platform after policy changes indicates your acceptance of the updated terms. We encourage you to review this policy regularly to stay informed about how we protect your information.
Privacy Questions or Concerns?
Contact our privacy team at support@duskharborgrove.xyz
Or write to us at: Kitchen Lane, London, WC2N 5DU, United Kingdom
Phone: +44 20 7946 0958
This privacy policy was most recently updated on January 15, 2025